Are you looking for a way to boost customer satisfaction on your WordPress website? If so, then you need to consider using a live chat plugin. Live chat plugins allow customers to communicate with your team in real time, which can help resolve any issues they are having quickly and efficiently. In this blog post, we will discuss 9 of the best WordPress live chat plugins currently available. We will also provide tips on how to choose the right plugin for your business. Let’s get started!
1. LiveChat
LiveChat is a versatile and powerful software tool that is ideal for businesses of all kinds. Whether you are running an eCommerce store and looking to boost your sales, providing customer support for your customers, or generating leads for your products or services, LiveChat can help. The software is highly customizable and comes with a dedicated WordPress plugin that allows you to seamlessly integrate LiveChat into your website. With rich messaging features like integrated menus and carousels for product recommendations, LiveChat allows you to connect with your customers on a deeper level and provide them with the support they need. Whether you are looking to grow your business or build better customer relationships, LiveChat is an essential tool that no business should be without.
Plugin Stats
- Downloads: 20,000+
- Rating: 4.7/5
2. Tidio
Tidio is an incredibly powerful tool for boosting customer service and growing your business. With simple integration, Tidio seamlessly integrates into any website and looks great on mobile and desktop, so you can easily engage customers wherever they are. But Tidio offers far more than just standard live chat functionality; it also comes with a range of customizable templates to suit your branding, as well as the option to create your own chatbot to make customer support even more efficient.
As an eCommerce business owner, Tidio makes it easy to set up promotions and discounts that are sure to capture the attention of new customers and increase sales. Additionally, Tidio lets you collect email addresses and phone numbers directly through its interface, giving you valuable contact information that you can use to stay in touch with existing customers or reach out to potential leads. And if that wasn’t enough, Tidio also makes it easy to connect with other platforms like Facebook or Twitter for even greater reach. Whether you’re looking for a powerful tool for better customer service or innovative ways to promote your brand, Tidio is the solution you’ve been searching for.
Plugin Stats
- Downloads: 100,000+
- Rating: 4.8/5
3. Facebook Chat
Facebook Chat is a powerful and versatile chat support software developed by Facebook to help businesses connect with their customers in real time. Unlike many other chat support programs, Facebook Chat does not require you to have a Facebook Messenger account in order to take advantage of its features. Instead, Customers can simply use “guest mode” to receive live support from your business directly on your website.
One of the biggest benefits of Facebook Chat is its ability to create long-lasting conversation threads that can be accessed and continued on desktop or mobile devices through Facebook Messenger. So whether customers are browsing your website at home or on the go, they can conveniently stay connected with your business for seamless customer support at any time.
Furthermore, Facebook Chat gives businesses the flexibility to customize their chat experience based on their unique needs. You can set up availability hours, auto-replies, and pre-made FAQs to ensure that all queries from customers are handled quickly and efficiently.
Finally, Facebook Chat’s product catalog feature allows users to easily browse through products right within the chat window, making it a great tool for companies selling physical goods or services online. With Facebook Chat, businesses can offer a more interactive and engaging customer service experience that is sure to boost satisfaction and loyalty among their customers.
Plugin Stats
- Downloads: 200,000+
- Rating: 3.5/5
4. Jivo Chat
JivoChat is an essential tool for businesses looking to connect with their online visitors in real-time. This powerful web-based app makes it easy to receive calls via multiple channels, including live chat, email, Facebook, WhatsApp, Telegram, Viber, and even phone calls. With JivoChat, businesses no longer need to juggle multiple communication tools or switch between browser tabs – everything is conveniently accessible from one simple dashboard.
Built with speed and ease of use in mind, Jivo Chat opens up within the same window as your website so that you can quickly engage with online visitors without having to navigate away from your site. As a true CRM solution, Jivo Chat also allows you to collect valuable information about your site visitors and better understand what they need in order to make informed business decisions. Whether you’re looking to boost customer satisfaction or increase sales conversions, Jivo Chat is the perfect tool for optimizing your online presence and connecting with customers in real-time.
Plugin Stats
- Downloads: 30,000+
- Rating: 4.9/5
5. Formilla Live Chat
Looking for a powerful and user-friendly live chat plugin for your WordPress website? Look no further than Formilla Live Chat. This full-featured plugin offers everything you need to engage your visitors, from mobile and browser-friendly visitor monitoring to intuitive AI-powered chatbots. Whether you need to provide quick support from the road or manage and analyze your chat performance from one easy-to-use dashboard, Formilla Live Chat has you covered. And as an added bonus, Formilla Live Chat is also available for WooCommerce users looking to elevate their e-commerce store. So why wait? Experience all the benefits of Formilla Live Chat today!
Plugin Stats
- Downloads: 5,000+
- Rating: 4.8/5
6. Tawk.to
Tawk.To is a powerful and customizable live chat plugin. This fully-featured platform is free to use and allows you to change everything from the chat box colors and content to its position and border-radius. Additionally, Tawk.To gives you the ability to upload a custom bubble design that perfectly suits your brand.
With over 1,000 custom emojis available, as well as the ability to translate in 45 languages, Tawk.To make it easy to build connections with a diverse range of users. Furthermore, it offers unlimited agent access so that multiple people can chat at once, resulting in increased conversion rates. Other notable features include in-chat payments and automated translation capabilities – both of which help to gain visitors’ trust while providing excellent customer care.
Compatible with all major web browsers, Tawk.To is the easy and effective way to boost engagement on your WordPress site!
Plugin Stats
- Downloads: 200,000+
- Rating: 4.8/5
7. Crisp Live Chat
Crisp Live Chat is more than just a standard chat solution. As one arm of a full-fledged marketing and support platform, the company offers a host of features that set it apart from other chat services like Tidio and Sendinblue. For example, Crisp Live Chat positions itself as a shared inbox solution, meaning support teams can handle support interactions through any channel from one central location. This is particularly useful for teams that need to escalate issues or collaborate on problem resolution among themselves. In addition, Crisp offers users the ability to integrate a knowledge base into their chat experience, allowing customers to find answers to common questions without having to wait for help. Whether you’re looking to connect with users in a more personal way or streamline your support processes, Crisp Live Chat has what you need. So if you’re looking for an innovative and effective chat solution, look no further than Crisp Live Chat.
Plugin Stats
- Downloads: 30,000+
- Rating: 4.6/5
8. Hubspot Live Chat
HubSpot’s WordPress live chat plugin is the perfect tool for businesses looking to engage their customers and prospects in real-time. With its intuitive interface and powerful features, this plugin enables you to create compelling, customized chatbots that can answer questions, provide recommendations, and offer assistance in any number of areas, from online shopping to online marketing. And if you want to connect with actual people instead of chatbots, HubSpot’s live chat plugin also allows you to easily connect with visitors in real time, enabling you to deliver fast and personalized customer service at scale. Whether your goal is to improve sales or simply provide better support for your customers, HubSpot’s WordPress plugin has everything you need. So why wait? Download HubSpot’s free live chat plugin today!
Plugin Stats
- Downloads: 200,000+
- Rating: 4.4/5
9. 3CX Free Live Chat
When it comes to communicating with your customers and clients, 3CX is the ultimate solution. With its versatile, easy-to-manage platform, you can easily manage everything from calls and video conferences to live chat and more. Whether you’re a small business looking for a powerful communication system or a larger company in need of an efficient central hub, 3CX has you covered.
And WP Live Chat by 3CX makes this potential even more powerful. With its quick response feature, you’ll never have to worry about wasting precious time on answering common questions again. Simply respond to these frequently asked questions in record time, allowing you to focus on providing top-quality customer service and leaving a positive impression on all of your clients. So why wait? Get started with 3CX today and see just how much this powerful communication platform can benefit your business.
Plugin Stats
- Downloads: 30,000+
- Rating: 4.6/5
Top Benefits of using WordPress Live chat
1. Increase sales and conversions
2. Provides real-time customer support
3. Can track customer interactions and data
4. Can Improve UX
5. Connect with your customers and build relationships (Customer-focused)
6. Great way to communicate
FAQs
Tidio is the best live chat plugin because of its features, integrations, and price. Tidio has all the features you need for a live chat plugin, including chat history, canned responses, chatbots, and more. Plus, it integrates with a wide range of platforms and tools, including Shopify, WordPress, Google Analytics, and more.
Yes, WordPress has chat support for users who are Administrators on the site. Administrators can access chat support through the Help Menu. If you are not an Administrator on the site, you can still get help from the WordPress team by submitting a ticket through the Support Portal.
Wrapping Up
Now that you know a little bit more about some of the best WordPress live chat plugins on the market, it’s time to decide which one is right for you. If you’re looking for a plugin with top-notch features and advanced options for personal needs or small businesses then, Tidio or LiveChat could be a perfect choice. If you need a free live chat plugin, try Tawk.To. No matter which plugin you choose, you’re sure to give your customers the high-quality customer service they deserve. So what are you waiting for? Start using a WordPress live chat plugin today!
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Debashrita @ The WP Website Help Team